email marketing
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How to display a Company Picture Profile in the Recipient's Inbox -
Why did my email go to Gmail Promotion Tabs? -
HTML Email Limitation -
How to Change the Email Footer -
Troubleshooting Email sender is missing -
How to send HTML emails -
Troubleshoot, Active email labeled as a hard bounce -
How to Conduct an Email Test with Contact Tester -
Guide to Creating Welcome Email with the MTARGET Feature -
How to Duplicate Email -
Add Voucher Components in Email -
Tutorial Exclude and Include Contact Labels -
Manage Sender Profile and Email Validation -
Email Personalization -
Overview Email Marketing -
Email List and Draft Email Editing -
Global Setting Email Marketing -
Create and Send Email -
Component on Email Marketing -
Cancel Schedule Email Marketing
Troubleshooting Email sender is missing
If you have problems such as email sender that is lost when entering compose email, then there is an incorrect configuration on your DKIM. Generally, when the email sender disappears there is indeed an error with DKIM. Here are some reasons why your email sender suddenly disappears:
- Reconfigure in DNS When your team changes or reconfigures DNS in your domain, it is possible to reset DKIM. So, you need to reconfigure DKIM with a new one.
- Hosting that changes email service provider If your domain hosting changes to an email service provider, it is very likely that your DKIM is reset because with the new ESP there should be a new configuration for DKIM.
- Problems with DNS This factor has the lowest probability, but it can happen that there is an internal problem with domain hosting that makes your DKIM reset.
In general, some of the problems that have been mentioned indicate that you need to reconfigure your DKIM SPF because it has been reset from the system.
