If you find that your account has been deactivated, don’t worry. We’ll explain why this might have happened and how you can reactivate it.
Your account might be locked because it has been inactive for 3 months. This is due to our Data Retention Policy, which is designed to manage inactive account data over a set period to maintain system security and performance.
What is the Data Retention Policy?
The Data Retention Policy allows us to deactivate user accounts that have been inactive for a certain period. To learn more about this policy, you can visit our Data Retention Policy.
In practice, once your account has been inactive for more than 3 months, it will be automatically deactivated. However, this doesn't mean your account is permanently deleted. You still have the option to reactivate your account.
How to Reactivate Your Account?
Don’t worry! You can easily reactivate your account. Simply send a request to our Support team at [email protected]. Our Support team will help you to activate your account as quickly as possible.