General Information on Product Feature Sunset
As part of our ongoing efforts to streamline our products and enhance user experience, we would like to inform you that the following features will be discontinued effective May 5th 2025:
Customer Insight / Customer Journey
Buy Domain
GA Universal
Web Audience
Push Notification
Banner Management
Instapage Integration
Squarespace Integration
Shopify Integration
Starting from May 5th 2025, these features will no longer be supported and will cease to function. We strongly recommend that all users take the necessary steps to transition away from these features and explore alternative options wherever possible to ensure smooth operations.
In line with this change, some users may continue to receive notifications prompting them to update their systems. These notifications are intended to assist users in transitioning smoothly by removing dependencies on features that are being phased out.
What does support discontinuation mean?
Support discontinuation means that we will shut down these features as of May 5th 2025, instead of providing updates, fixes, or technical support.
What should users do?
Users are advised to take the following steps to minimize the impact of this discontinuation:
Evaluate Usage: Determine which functions and operations are affected by the discontinuation of these features.
Seek Alternatives: Explore other features within our products or third-party solutions that can replace the discontinued functions.
What if users do not take action after the product sunset date?
If users do not take the recommended steps before May 5th 2025, they may face several consequences, such as:
Functional Disruption: Features dependent on the discontinued services may no longer function correctly, leading to disruptions in daily operations.
Security Vulnerabilities: Without further updates or support, systems still using discontinued features may become more susceptible to security threats.
Lack of Technical Support: Our support team will not be able to assist with issues arising from the use of discontinued features. Users will not receive technical support regarding these features or related issues.
We highly recommend that users promptly review and implement available alternatives to prevent potential problems and maintain operational continuity.
Will users be informed if the feature is relaunched or an alternative is released?
Yes, all users, both free and paid, will be notified if we decide to relaunch the feature with updated technology or introduce new alternatives. This information will be communicated via email. Please ensure your contact information is up-to-date to avoid missing important updates.
Is there a refund for features included in the user's subscription package?
We apologize for any inconvenience this may cause, but we cannot offer refunds for features that were previously included in the subscription package. The discontinuation of these features is part of our efforts to update technology, enhance security, and improve the overall user experience. We are committed to continuously providing better and more efficient services to all our customers. We appreciate your understanding and support during this enhancement process.