If your domain’s status is shown as Blocked, it usually means:
Your domain is already being used by another account,
Your domain has previously been blocked due to abuse, poor reputation, or policy violations,
One or more domain or website requirements have not been met,
Or, your domain has been identified as potentially unsafe (e.g., scammer domain, poor SMTP score).
To resolve this, please ensure the following:
Domain Requirements
Ownership or Admin Access
You must own or have administrative control over the domain. This will be verified through our Sending Domain Verification process.Unique Organizational Domain per Account
A domain (e.g.,yourdomain.com) cannot be shared across multiple accounts.
For example,mail.yourdomain.comandalert.yourdomain.comcannot belong to two different Mailtarget accounts.Use of Official and Trusted Domains
Users are required to use official company domains (e.g.,yourcompany.com,mail.yourcompany.com) instead of free, temporary, or suspicious-looking domains.
This ensures trust, prevents abuse from scammers, and improves deliverability.
⚠ Using unofficial or poor-reputation domains may lead not only to blocking but also to permanent sending restrictions.
Website Requirements
Your sending domain must be linked to a live and working website accessible via:
http://<sending-domain>http://www.<canonical-domain>
Note: The canonical domain is the main domain name (e.g., yourdomain.com) without any subdomains.
Your website must meet these conditions:
Not under construction or showing a placeholder page.
Includes a privacy policy explaining how you handle customer data.
Does not contain content that violates our Messaging Policy.
Hosted in the same country as your Mailtarget account registration.
Reputation Requirements
If the domain is categorized as a potential scammer, it will automatically be marked as Blocked once added to Mailtarget.
An error page "Domain blocked" will appear if the domain has a poor IP reputation.
Sending domains with a poor SMTP reputation (SMTP score -2) will also be blocked.
On the Mailtarget dashboard, the domain will display a Blocked status with the tooltip:
"This domain is currently has been blocked. Add another domain or contact us for assistance."
What You Can Do if Your Domain is Blocked
Add another official and verified sending domain.
Review and fix domain/website issues (e.g., add privacy policy, remove placeholder site).
Contact Mailtarget Support to request a re-evaluation and possible unblocking.