Two-Factor Authentication (2FA)

Here you will learn everything there is to know about two-factor authentication.

  1. What is Two-Factor Authentication?
  2. Using Two-Factor Authentication in Your MTARGET Account
  3. Disabling the Two-Factor Authentication
  4. Didn’t get any email OTP?
  5. How to sync your Gmail app with other email accounts or apps

What is Two-Factor Authentication

Two-Factor Authentication, also referred to as dual-factor authentication, is a security management process that requires two methods of user identification to access resources or data.

In MTARGET, the two methods used for two-factor authentication are:

  1. Email and Password.
  2. One-time OTP Code Verification or one-time verification link that is sent to emails.

Using Two-Factor Authentication in Your MTARGET Account

To use Two-factor Authentication for your account, log in to your MTARGET account, and follow these steps:

  1. Enable 2FA immediately.

    If you’re a new MTARGET user, two-factor authentication is enabled by default.

    If you’re an existing user, two-factor authentication is disabled by default. You can enable it immediately by clicking the switcher. If you do this, you will be redirected to the login page to re-login. You can also enable it later by clicking the “Continue to Dashboard” button.


  2. Perform the 2FA process in your MTARGET account.

    After you enable 2FA, you can log in to your account. We will send you an email contains a OTP code and one-time magic link button to log in to your MTARGET account, you can choose one of the two methods. Make sure your email address has an inbox, and do not close the tab during the verification process. Please take note that you can resend the verification email after 1 minutes and the expired time of OTP code or magic link is 5 minutes.


  3. Verify that it’s you.

    Once we have sent you the 2FA email, type the OTP code and click the Verify button, or click the one-time verification button in the emails. You will then be directed to the dashboard. Congratulations, you have now implemented two-factor authentication!


Disabling the Two-Factor Authentication [Not Recomended]

You can disable two-factor authentication by clicking Settings > Company Profile.

In this section, you will be asked to confirm that you want to disable the process. If you agree, click the I’ll accept the risk button. If you need to keep the 2FA process, click the Keep Protected button.

We hope this guide has been helpful. Enabling two-factor authentication is a great way to add an extra layer of security to your MTARGET account. By following these steps, you can help keep your account safe from unauthorized access.

Didn't get any email OTP?

Generally, emails containing verification code or link should arrive within one or two minutes. If it takes longer than that, there are reasons why you may not be receiving your verification code for your MTARGET account:

  1. The email is in transit but is experiencing delays.
  2. The email goes into the spam folder, it happens if you marked domain as a spam or blocked email address.
  3. Our domain is included in your company’s filtered domain list.
  4. You are experiencing connectivity problems.
  5. Always update your email inbox, problems could occur due to other issues.

Below are the tips that you can do if you encounter these problems:

  1. Please allow a few minutes for the email to reach your inbox.
  2. Unblock or unmark as spam email, please refer to your email service provider’s support page.
  3. Whitelist, refer to your ISP’s support page for steps to whitelist an email domain.
  4. Make sure there’s no connectivity issues.
  5. Make sure you’re still receiving other emails. Please periodically check if your inbox isn’t full or affected by other issues.
  6. Try resending a code after 1 minute using the link on the verification screen.

The time difference in email delivery speed measured in seconds, at which email clients receive emails can vary depending on several factors, including the email service provider, the email client software, the user’s internet connection, and the email server’s performance. However, there is a general estimate of the delivery speed for some popular email clients:

Email Client Delivery Speed Technology/Protocols Security
Gmail Near real-time email delivery; delivered within seconds to a minute or two of being sent. By default, Gmail uses a technology called “push email,” IMAP, POP3, SMTP. SSL/TLS encryption, Two-Factor Authentication (2FA).
Outlook Delivered in near real-time, often within seconds of being sent. Similar to Gmail, it uses push email technology, IMAP, POP3, SMTP, Exchange ActiveSync, and MAPI for connecting to Exchange servers. SSL encryption and integration with Microsoft’s security services.
Thunderbird Delivered within minutes, some email servers may support push email for real-time delivery. IMAP, POP3, and SMTP. SSL/TLS encryption and customizable security settings. Additional security can be added through add-ons
Apple Mail Usually arriving within seconds to a minute or two of being sent. IMAP, POP3, and SMTP. Integrates with the Apple ecosystem, benefiting from the security measures and encryption used in macOS and iOS.
Spark Emphasizes real-time notifications, and email delivery is generally efficient, often within seconds to a few minutes. IMAP and Exchange ActiveSync for email retrieval and SMTP for sending emails. SSL/TLS encryption and integration with Touch ID/Face ID for device security.
BlueMail Varies based on the email server and sync intervals. With frequent syncs, emails can be delivered within minutes. IMAP, SMTP, and Exchange ActiveSync. SSL/TLS encryption, and it adheres to security standards.

Please note that these are general estimates, and the actual delivery speed can be influenced by various factors, including network latency, server performance, and the specific email servers involved. Additionally, the speed may be more noticeable for real-time email services like Gmail and Outlook when compared to email clients with longer sync intervals.

For the most accurate assessment of email delivery speed with a specific email client, it’s advisable to conduct tests in your particular email environment, as results can vary.

Generally, most email clients aim to deliver emails as quickly as possible, but there can be variations in delivery times. Here’s a overview of some common email clients:

  1. Web-based Email Clients (e.g., Gmail, Web-based email clients like Gmail and typically receive emails in real-time or with very little delay. They use technologies like IMAP (Internet Message Access Protocol) or push notifications to ensure that emails are delivered to the inbox as soon as they arrive on the email server.
  2. Desktop Email Clients (e.g., Microsoft Outlook, Thunderbird): Desktop email clients can vary in terms of speed, but they are generally designed to check for new emails at regular intervals, which can be configured by the user. Some email clients offer push email support, which allows for near-instantaneous email delivery.
  3. Mobile Email Apps (e.g., Apple Mail, Gmail App): Mobile email apps are designed to provide real-time email notifications, ensuring that you receive emails as soon as they arrive on the server. However, the speed can still depend on factors like your mobile device’s connection to the internet.
  4. Third-Party Email Clients (e.g., Spark, BlueMail): Third-party email clients vary in terms of speed, and some may rely on different protocols or settings. The speed of email retrieval may also depend on how frequently the client checks for new emails.
  5. Corporate Email Clients (e.g., Microsoft Exchange): Corporate email clients like Microsoft Outlook connected to Exchange servers are usually optimized for fast email delivery within a corporate network. They often use Microsoft’s proprietary protocols for efficient communication.

It’s important to note that email delivery speed can also be influenced by the performance and capacity of the email server, the sender’s server, and any potential network issues in between. Additionally, user-configured settings, such as sync intervals and spam filters, can impact the speed at which emails are received.

To get the best and fastest email delivery experience, it’s a good idea to ensure that your email client is configured correctly and that your internet connection is stable. Most modern email clients and services aim to provide quick and reliable email delivery to their users.

How to sync your Gmail app with other email accounts or apps

To get your 2FA verification email faster, we recommend syncing your email. If you use Gmail as your main email inbox application, you can synchronize with other email inbox applications easily. This synchronization can help you not lose important messages, save time in getting information, and so on. In this document, you will learn how to synchronize your Gmail account with other applications such as Android and iOS:

Select your sync settings Before you synchronize your account or application, you need to set the synchronization settings. This setting regulates how often your Gmail checks the latest messages, handles incoming notifications, and how much data is used. Here’s how to set synchronization settings:

  1. Open your Gmail app.
  2. Tap the menu icon and tap Settings.
  3. Tap your account name and tap sync frequency. You can choose automatically, every 15 minutes, 30 minutes, or something else. You can also set the on or off button for the options that need to be synchronized

Add another email account To synchronize Gmail with an email account from another provider, you need to add an email account from a different provider to your Gmail account. To be able to add another email account, follow these steps:

  1. Open your Gmail application.
  2. Tap menu icon > tap settings.
  3. Tap add account > tap the type of account you want to add.
  4. Follow the instructions such as entering your email address, password and other details. Then you will be able to switch between the main account and other accounts by tapping your profile picture or name at the top right corner of the app.

Use third-party apps

If you want to synchronize your Gmail account with another email application, you can use a third-party application that supports Gmail integration. Examples of email applications that can sync with Gmail are Spark, Bluemail, Edison and others. If you want to use it, you need to download the application on the Google Play Store or App Store. After that, you can give access to the third party application to be able to access your Gmail account, follow the setting instructions required by your account.

We hope this guide was helpful, and you can manage your email app better. Here is a guide about how to use MTARGET Two-Factor Authentication that you can use.

Was this article helpful?
Let's See How They Improved By Using Our Products
Learn how our customers increase their leads and revenue through personalization and many other features. Check their stories!


The latest tutorials sent straight to your inbox.